You drop off your computer at our Haymarket shop (opening hours listed above).

One of our technicians will examine it and discuss service options.

We’ll check which version of Windows, MacOS or other OS you have or need installed.

We’ll backup all your necessary personal files and data to external drives so they are not lost during installation. ( please confirm this before work is commenced)

This includes documents, photos, downloads, browser bookmarks and music.

We then safely wipe the hard drive Partition and perform a clean install of your preferred operating system.

For Windows, you can choose between Home, Pro and Enterprise editions.

Next, we install the latest OS updates, patches, drivers and service packs to protect against vulnerabilities.

Upgrades to newer Windows 10 and 11 versions are also possible.

We’ll reinstall any applications and software programs you need such as Microsoft Office, Adobe etc. provided you have serial numbers and keys to all applications and that they are new enough to be compatible with the new installation.

We then transfer back all your files, documents and data from our backups to get your machine running just the way it was. ( subject to your approval )

Our technicians will perform final testing to ensure all applications work correctly and the operating system is running smoothly without issues.

When the service is complete, we’ll phone you promptly so you can pick up your computer.

Most jobs are finished the same day or within 24 hours if more complex.